F.A.Q.

Frequently Asked Questions

  • When can I schedule a showing?

    Please contact us to schedule a showing. Please list the dates and times that work best for you and we will do our best to accomodate your schedule.

  • Who needs to fill out an application?

    Any adult over the age of 18 will fill out an application and pay the non-refundable application fee.

  • Do you run background checks?

    Yes. As part of your rental application, we will be requesting background checks from TransUnion that include a criminal, eviction, and credit history. 


    If you have any concerns about what may be on the background check, please discuss this with us prior to paying for the rental application.

  • How long is the lease term?

    Leases normally run for one year, sometimes with an option to renew.  Depending on the unit, we may be able to work with you on different terms.

  • How quickly can I move in?

    We will work to get you moved in according to the timeline that works best for you. Your move in date depends on the status of the property you will be leasing.

  • What does the tenant portal do?

    The Tenant Portal is an online tool provided for you at no cost. You will be able to:


    1. Pay your rent online.
    2. View your previous and upcoming payments.
    3. Add your renter's insurance information (if needed).
    4. Submit and track maintenance requests.

  • Why should I rent with you?

    We are committed to providing fair, accurate information on the condition of every property.


    We strive to ensure that all requests and questions are addressed in a fast, positive manner and to exceed your expectations. 


    We are ready to fulfill your property rental requests and assist you in every way possible.

  • If something is broken, will you fix it?

    We will always fix everything that is our responsibility as outlined in your lease agreement. 


    If there are any damages that are not covered, please let us know and we may have a contractor that we can recommend.

  • How often is rent due and how can I pay it?

    Rent is due monthly usually on the 1st of each month. 


    Depending on the property, you may be able to pay rent automatically online through credit card, debit card, or ACH (eCheck wire transfer).


    One-time payments may also be available in your tenant portal. 


    If ACH is available, the money will not leave your account immediately, so you will need to leave the balance in the account until the process is completed. 


    Alternatively, you can drop off or mail a personal check, certified check, or money order to our office at any time.

  • How do I access my Tenant Portal?

    If the tenant portal is enabled for your property, you will receive an automated invitation to your email. You can also click here to watch a video on using the portal.

  • Are you accepting any new landlords and rentals to manage?

    To ensure the same high level of service and quality, we may only accept new properties if we have the capacity depending on the time of year.



    Our main goal is to help manage your properties, remove all the stress and headaches, free up your time, and generate passive income on your real estate investments.



    Please contact us to check if we have availability to manage new rentals for you.

  • What is your management fee?

    We will work with you to find a management fee structure that works for your rentals and is a win-win for everyone. Typically this starts at 8% but can go up to 10% depending upon the clients desires. 

  • Where will my property be advertised?

    We list your rentals on high traffic sites such as Zillow, Trulia, Hotpads, Dwellsy, RentalSource, and more.  


    We will also market them here on our website and other channels as needed to ensure full occupancy and maximum return.

  • How often will I receive distributions & how are they made?

    Owner's distributions are typically disbursed by the 15th of the following month by either check or ACH.

  • Do you screen the tenants you lease to?

    As part of our rental applications, we also request background checks via TransUnion paid for by the tenant's application fee. This includes criminal history, eviction history, and a credit report to ensure we bring in the best tenants.

  • Can I login to an owner portal to view payments?

    Yes, not only do our owners each have access to an online portal, so do our residents. This makes things like maintenance requests, and owner statements so much easier and transparent between all parties.

  • What do property management companies do?

    Property management companies oversee the day-to-day operations and maintenance of real estate properties on behalf of property owners. Their responsibilities include finding and screening tenants, handling lease agreements, collecting rent payments, managing property maintenance and repairs, ensuring legal compliance, marketing vacant properties, conducting tenant screenings, and responding to emergencies. 


    In Pyramid Property Management we do all of this and offer excellent customer service, we not only complete with all these tasks but we also thrive on offering a very personalized service and adapt to the needs of our clients so we can maximize the value of properties, increase tenant satisfaction, and achieve financial goals for property owners.

  • Does property management include maintenance?

    When you hire a property management company they assume responsibility for a diverse range of repairs and maintenance tasks essential for preserving the property's condition and ensuring the safety and comfort of tenants.


    Pyramid has a very reliable, knowledgeable and licensed team of maintenance professionals who are always ready to take care of the needed repairs. We have a long list of vendors who can do anything from electrical work, plumbing, roofing, landscaping, among other things.

  • How do property managers screen potential tenants?

    Normally this process is made by reviewing rental applications, conducting credit and background checks, verifying employment and income, rental history check and interviews with the potential tenant.


    At Pyramid, we rely on top-notch technology to support new applicants, aiming for a fair and speedy process. Doorloop, our software of choice, taps into TransUnion for background checks. This tool provides us detailed reports to help select dependable tenants who will take good care of your property and meet rental criteria requirements, keeping risks low for property owners.

  • How do property managers handle maintenance and repairs?

    Property managers handle maintenance and repairs by promptly scheduling their maintenance team or contacting the appropriate vendor to address the issue. 


    At Pyramid, we make our top priority to maintain excellent communication with our clients, so, whenever an issue related to maintenance arises, we immediately address it by getting our team or vendors ready to work on it and fix it as soon as possible.

  • How do property managers handle tenant complaints?

    By establishing clear communication channels for tenants to report issues, promptly documenting and assessing the complaints, and taking proactive steps to address them, whether it involves dispatching maintenance staff, resolving disputes, or taking necessary actions. Throughout the process, property managers maintain open communication with tenants, providing updates on the status of their complaints and ensuring their satisfaction.


    At Pyramid, we prioritize the well-being of our clients, understanding that a well maintained home leads to happy tenants. Our team is prepared to handle any situation that impacts the residents. We ensure that every tenant is well-informed by communicating rules established in the lease. When issues arise, we follow a structured process to address them effectively. Our team remains readily available to respond to any questions or concerns, promoting a positive living experience for all.

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